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Call Center Outsourcing Marketplace ArenaCX Becomes Zendesk Partner App
Once upon a time, companies needing more call center agents engaged outsourced teleservices providers (sometimes called business process outsourcers, or BPOs) to take on either all or part of a company’s customer support needs. While these services still exist, in recent years, the manner in which companies engage them is starting to look a little different.
ArenaCX calls itself “the marketplace where contact centers compete to better serve your customers.” Just as Hotels.com vets and rates hotels and acts like a marketplace for travelers to find a room, ArenaCX does the same for call center work. The company believes there are many benefits to using a service like theirs rather than engaging outsourcers directly. For starters, there is more accountability for performance and quality. ArenaCX’s performance-based marketplace allows customers to easily trial and test new vendors.