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As per the RBI statement, the major payment operators are required to set-up the mechanism by September, 2021. Going forward, the facility of registering and resolving the customer complaints through the helpline shall be considered, the statement added.
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Guidelines will be issued on outsourcing for Operators and Participants of Authorised Payment Systems.
In another move to strengthen the digital payment services, the RBI Governor Shaktikanta Das has announced the setting up of a 24X7 helpline for digital payment services. The announcement was made via Statement on Development and Regulatory policy issued today.
As per the governor’s speech, “With enhanced penetration and efficiency of digital payments, major payment system operators would be required to facilitate setting-up of a centralised industry-wide 24x7 helpline for addressing customer queries in respect of various digital payment products and give information on available grievance redress me
Updated Feb 05, 2021 | 13:09 IST
The major payment system operators would be required to facilitate setting-up of a centralised industrywide 24x7 helpline for addressing customer queries in respect of various digital payment products RBI to set up a 24x7 helpline for digital payment services
New Delhi: In another move to strengthen the digital payment services in the country, RBI Governor Shaktikanta Das on Friday announced the setting up of a 24X7 helpline for digital payment services. The announcement was made via Statement on Development and Regulatory policy issued today.
In its statement, RBI said, Many safety and security features and measures for redress of grievances have been ushered in by the Reserve Bank of India for enhanced digital payments experience of users. The Payment Systems Vision document of RBI envisages setting up a 24x7 helpline for addressing customer queries in respect of various digital payment products.