Even as states begin to allow dine-in seating, managing director at the ACSI, David VanAmburg, said the value of convenience shouldn t go away. Full-service restaurants had an overall score of 80, the second-highest of all rated industries behind breweries.
“During the pandemic, folks got a taste for what it’s like to have food from their favorite restaurants delivered right to their door. And now that they’ve gotten used to this service, there’s no going back. Restaurants need to continue to give customers all the options they’ve become accustomed to over the last year and a half. If not, they might grab a bite somewhere else, VanAmburg said in a statement.
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