America s favorite smartphones are a trio of Samsung models
Apple is no longer the top-rated manufacturer in the study.
TL;DR
Samsung claimed the top spot in US smartphone satisfaction with a tie between the Galaxy Note 10 Plus, Galaxy S10 Plus and Galaxy S20 Plus.
Samsung also claimed the top manufacturer spot, beating previous title holder Apple.
The entire list was dominated by Galaxy phones and iPhones.
Who makes the most-loved phones in the US? No, it’s not Apple anymore. The American Customer Satisfaction Index has shared its smartphone manufacturer rankings, and Samsung claimed the top spot with a three-way tie, no less.
Sponsored Links
The American Customer Satisfaction Index recently published the findings from its 2019-2020 Automobile Report, which ranks brands based on the average level of consumer satisfaction with the brand’s products.
This year’s ACSI Automobile Report was bad news for the automotive industry as a whole, with the agency “recognizing an ongoing trend of declining customer satisfaction” in the past year. Overall, 21 of the 27 nameplates it tracks data for saw declines in customer satisfaction and the mainstream General Motors brands, Chevrolet, Buick and GMC, were no exception. In fact, ACSI found that Buick and Chevrolet both retreated to record low satisfaction levels this year, with Chevy falling to 76 percent from 80 percent and Buick from 79 percent to 76 percent. GMC stayed flat year-over-year at 78 percent.
To Close The Tax Gap, Don t Just Audit The Rich Improve IRS Customer Service For All Americans forbes.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from forbes.com Daily Mail and Mail on Sunday newspapers.
Press Release28 April 2021
Customer Satisfaction with Airlines Soars, While Hotels Hit Worst Mark in More Than a Decade, ACSI Data Show
share this article
1 min
When the COVID-19 pandemic hit the United States, travel industries were among the first businesses to take the brunt of the global crisis and no segment was spared. Advertisements
®) Travel Report 2020-2021, only airlines keep customer satisfaction moving in a positive direction. The car rental industry holds steady, yet guest satisfaction for hotels heads south, as almost every major chain experiences ACSI losses. Satisfaction with online travel agencies sinks to an all-time low. Prior to the pandemic, the state of customer satisfaction among airlines and hotels was on the up and up, says David VanAmburg, Managing Director at the ACSI. Airlines were soaring, following back-to-back yearly gains in passenger satisfaction, and hotels displayed slight improvement year over year. But COVID-19 has cau