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COVID-19 Update: ACSI Data Shows Decline in Customer Satisfaction Continues, Energy Waste Reduction Saves Michigan Customers Nearly $1 2B, and More

COVID-19 Update: ACSI Data Shows Decline in Customer Satisfaction Continues, Energy Waste Reduction Saves Michigan Customers Nearly $1 2B, and More
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ACSI Report: Satisfaction with Federal Government at Lowest Point Since 2015

DBusiness Magazine ACSI Report: Satisfaction with Federal Government at Lowest Point Since 2015 Citizen satisfaction with the federal government fell 4.4 percent to a score of 65.1 out of 100, according to the American Customer Satisfaction Index’s Federal Government Report 2020, published by ACSI in Ann Arbor. Citizen satisfaction with the federal government is at its lowest point since 2015, according to the ACSI. // Stock photo Citizen satisfaction with the federal government fell 4.4 percent to a score of 65.1 out of 100, according to the American Customer Satisfaction Index’s Federal Government Report 2020, published by ACSI in Ann Arbor. “For the third straight year, satisfaction with the federal government takes a turn for the worse,” says Forrest Morgeson, assistant professor of marketing at Michigan State University and director of research at the ACSI. “Marred by the COVID-19 pandemic, a contentious run-up to the November federal elections, and uncertainty fo

Citizen Satisfaction with Federal Government Services Hits Lowest Point Since 2015, ACSI Data Show

Citizen satisfaction with U.S. federal government services is in free fall. Citizen Satisfaction with Federal Government Services (Graphic: Business Wire) Citizen satisfaction plummets 4.4% to a score of 65.1 (out of 100), according to the American Customer Satisfaction Index’s (ACSI “For the third straight year, satisfaction with the federal government takes a turn for the worse,” says Forrest Morgeson, Assistant Professor of Marketing at Michigan State University and Director of Research at the ACSI. “Marred by the COVID-19 pandemic, a contentious run-up to the November federal elections, and uncertainty following those elections, citizen satisfaction now resides at its lowest level since 2015, making the government’s uphill climb that much steeper.”

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