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ACSI Customer Satisfaction Analytics now running on Microsoft Dynamics 365
January 14, 2021 GMT
The ACSI Analytics customer satisfaction tool exclusively available for banking customers through Microsoft Dynamics 365 Customer Voice gives banks insight into their satisfaction score on a scale of 0-100. The tool also provides a benchmark comparison for the industry, customer retention rate, and predicted value and profitability of customers given current levels of performance. (Photo: Business Wire)
The ACSI Analytics customer satisfaction tool exclusively available for banking customers through Microsoft Dynamics 365 Customer Voice gives banks insight into their satisfaction score on a scale of 0-100. The tool also provides a benchmark comparison for the industry, customer retention rate, and predicted value and profitability of customers given current levels of performance. (Phot
Early in the pandemic, air travel was down 96%.
Thomas Pallini/Business Insider
While the number of air travelers has increased slightly since the start of the pandemic, the Transportation Security Administration (TSA) saw a 96% decrease in people passing through their checkpoints in April, recording some of the lowest passenger numbers of the past decade.
April 14 set a record low with only 87,534 passengers passing through TSA checkpoints for comparison, the same day in 2019 saw over 2.2 million.
The International Air Transport Association (IATA) predicts that 2020 will see a total of around 1.8 billion air travelers 60.5% fewer air travelers than in 2019, and about the same number of passengers as in 2003.
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The technology giants that shape so much of our lives dominate in yet another way: They lead the pack of the country s best-run companies.
In a year when the coronavirus pandemic has devastated large swaths of the U.S. economy and reconfigured the ways millions of Americans shop, work, communicate and learn, tech stalwarts have remained in the uppermost echelon of the Management Top 250, an annual ranking based on the principles of the late management guru Peter Drucker.
In the 2020 lineup, Microsoft Corp. unseated Amazon.com Inc. as No. 1 by performing consistently well across each of the five main components of the overall ranking compiled by researchers at Claremont Graduate University s Drucker Institute: customer satisfaction, employee engagement and development, innovation, social responsibility and financial strength.
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Evaluating the impact mechanism of citizen participation on citizen satisfaction in a smart city
Citizen satisfaction is an important issue for global city managers in the construction of a smart city. To date, little research has been done on the effect of citizen participation on citizen satisfaction in a smart city.
From the perspective of citizen involvement and based on the theory of involvement and American Customer Satisfaction Index model, this study explores the impact mechanism of citizen participation on citizen satisfaction in a smart city and constructs a theoretical model of citizen satisfaction. The data were collected in Qingdao, which is a smart city in China. The analysis shows that citizen involvement has a significant positive influence on citizen participation both cognitively and affectively. Furthermore, citizen participation produces a direct and significant positive impact on citizen satisfaction. Last, citizen participation can
During COVID-19, I have developed a special dislike for jazz. The dreaded phone call hold upbeat music paired with frequent interruptions by a robotic voice assuring me that someone will be with me shortly has become an all-too-familiar sound. Though customer service lines have experienced increasing automation levels for several decades, their inefficiencies have been set against the backdrop of the COVID-19 pandemic in 2020. Following the pandemic’s beginning in the U.S. in mid-March, patients (and, by extension, their medical providers) have only had more reasons to call insurance companies. Their reasons have ranged from discussing fees in the unfamiliar landscape of telemedicine appointments to navigating long-time medication coverage under a new insurance plan post-job loss. Communication gaps have led to the fragmented quality of care for patients and frustration for doctors’ offices as they prioritize patients’ needs.