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ACSI Customer Satisfaction Analytics now running on Microsoft Dynamics 365
January 14, 2021 GMT
The ACSI Analytics customer satisfaction tool -- exclusively available for banking customers through Microsoft Dynamics 365 Customer Voice -- gives banks insight into their satisfaction score on a scale of 0-100. The tool also provides a benchmark comparison for the industry, customer retention rate, and predicted value and profitability of customers given current levels of performance. (Photo: Business Wire)
The ACSI Analytics customer satisfaction tool -- exclusively available for banking customers through Microsoft Dynamics 365 Customer Voice -- gives banks insight into their satisfaction score on a scale of 0-100. The tool also provides a benchmark comparison for the industry, customer retention rate, and predicted value and profitability of customers given current levels of performance. (Photo: Business Wire)