Kroger: Strong fourth quarter and fiscal year 2020 results
US: Trader Joe’s is No. 1 in customer satisfaction, but metrics down overall
Following 4 years of fairly steady customer satisfaction, the supermarket industry’s rating in this area has dropped 2.6% to a score of 76 out of 100, with 17 of 20 major grocers earning lower scores year over year, according to data from the American Customer Satisfaction Index (ACSI). Monrovia, California-based Trader Joe’s is No. 1 in the supermarket industry - as well as the entire retail sector - with a stable score of 84, with 4 companies tying for second place with scores of 82: Costco (down 1%), H-E-B (down 2%), Publix (down 1%) and Wegmans (down 2%). The remaining top-tier performer from 2019, Aldi, slid 4% to tie with a stable Sam’s Club at 80.
H-E-B, the largest grocery store chain in Texas, will ask — but will no longer require — customers to wear masks in its stores amid the ongoing p
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