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This U S airline is rated best in customer satisfaction, according to J D Power

This U.S. airline is rated best in customer satisfaction, according to J.D. Power Even during a pandemic. Pat Greenhouse/Globe Staff Email Delta Air Lines delivered the most customer satisfaction in 26 years during a global health pandemic, according to J.D. Power. The Atlanta-based airline ranked No. 1 in customer satisfaction in a J.D. Power 2021 North America Airline Satisfaction Study released on Wednesday, snagging the top spot for the first time since 1995. Though the North America airline industry lost more than $40 billion in revenue and saw passenger volume drop 60 percent in 2020, overall customer satisfaction with airlines increased 27 points to 819 (on a 1,000-point scale) year over year due to flight crew performance, removal of change fees, and implementation of COVID-19 safety measures, according to the study.

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Press Release: Powered by its people, Delta earns J D Power No 1 airline

Following a year of unprecedented uncertainty, the people of Delta catapulted the airline to the No. 1 spot in the J.D. Power 2021 North America Airline Satisfaction Study. The prestigious honor represents the voice of customers who flew between July 2020 and March 2021, underscoring the professionalism, care and humanity Delta people delivered during one of the most stressful periods for travel in modern history. “We are honored and humbled to be recognized by travelers as J.D. Power’s No. 1 airline for 2021,” said Ed Bastian, Delta CEO. “It’s particularly meaningful that this recognition came during the most challenging year in our history, when the warm hospitality provided by our people every day made the difference for our customers. As we move into the recovery, our people-first actions will continue to drive our decisions and build on the trust earned during the pandemic.”

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Delta expands Boston and New York service with new flights to popular destinations

New service from New York-LGA to Toronto A220 expansion and lie-flat seats on all Boston-Los Angeles flights to elevate onboard experience Delta is building on its position along the East Coast as the airline fine-tunes its schedule for the months ahead. Delta customers residing in and around Boston and New York City will enjoy more choice, with service to four new markets and upgraded aircraft for an elevated onboard experience. “As demand grows, our commitment to Boston and New York is stronger than ever, which is why we’re continuing to invest in these communities to offer more nonstops and greater connectivity to top markets,” said Joe Esposito, S.V.P. – Network Planning. “While the global recovery from the pandemic is underway and more travelers take to the skies, Delta is ready to keep delivering the exceptional service and products that our customers expect.”

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Delta May Expel Misbehaving Passengers From SkyMiles Frequent Flyer Program

Delta May Expel Misbehaving Passengers From SkyMiles Frequent Flyer Program
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The Unfriendly Skies: Bad Behavior On Airlines Escalates As Passenger Counts Goes Up

The Unfriendly Skies: Bad Behavior On Airlines Escalates As Passenger Counts Goes Up
forbes.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from forbes.com Daily Mail and Mail on Sunday newspapers.

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