Boomer Consumer
Wave to pay $900,000 for failure to disclose fees By Rita R. Robison on March 11, 2021 at 3:36 PM
Wave, a Bothell-based TV and broadband internet provider, will pay $900,000 to more than 23,000 customers who ordered the company’s services online.
Wave failed to adequately disclose taxes and fees added to their bills, and didn’t clearly disclose its fees in some of its advertising.
Wave provides television and internet services in Washington, Oregon, and California.
The Washington State Attorney General’s Office estimates that about 12,000 to 13,000 of the more than 23,000 customers who will receive bill credits are from Washington state.
The office filed a consent decree in King County Superior Court ordering Wave to clearly disclose all fees before they purchase service. Thursday’s announcement resolves the state’s investigation.