How to Boost Sales Conversions with Outbound Call Centers
We’ve all received calls from an outbound call center where the agents want to sell you something or explain something to you. Common uses of outbound call centers are debt collection, market research, or sales calls to new customers. Similar to cold calls, an agent who reaches out to customers to target them to achieve some or other business goal has to know how to boost sales conversions.
Philippines call center – low-cost support
Outsourcing to call centers in the Philippines is big business as the Southeast Asian archipelago is regarded as a good choice for low-cost support and sales. More than 1 million agents are employed to offer customer support for clients in the US and other western countries.
Call Center Philippines: Outsourcing 2.0
Paul Taylor
Twenty years ago, outsourcing was common knowledge, but it was nowhere near the industry it is today. Over the last two decades, call center outsourcing has exploded. Some countries such as the Philippines have built their economies around it. Technology has allowed companies to send jobs beyond their headquarters, outsourcing positions to locations both onshore and offshore. The offshore option is growing in popularity with companies around the world. Today, there are hardly any call center tasks that outsourcing providers in the Philippines cannot handle expertly.
English-speaking countries have led the way in overseas outsourcing. The large majority of Fortune 500 corporations have either been outsourcing their call centers to the Philippines or setting up their own captive operations there. This has taken place for many years and with great success.