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Hundreds of customers were switched to new contracts without their consent after two sales agents allegedly used phoney accents and fake names to impersonate them.
The external door-to-door sales agents are accused of impersonating Australian customers in phone calls to Simply Energy, where they gave false consent to a contract switch.
The Essential Services Commission issued 125 penalty notices to Simply Energy - the company that contracted the agents - totalling $2.5 million for the alleged fraud.
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Two sales agents allegedly used phoney accents and fake names to switch hundreds of customers to new energy contracts without their consent.(iStock)