Auckland Council’s
Retrofit Your Home customers will soon be receiving refunds in relation to their Retrofit loan interest payments.
Auckland Council Group Treasurer John Bishop says the council suspended new applications for the Retrofit scheme, and stopped charging interest to existing customers, when it discovered errors in calculating the loan interest payments and has been working to remedy the situation.
Mr Bishop says that when looking into the interest error, the council also identified some potential issues relating to legislative and compliance requirements of the scheme.
“We are now at the point where we can start issuing refunds to customers,” says Mr Bishop. “Due to the complexity of working through 20,500 customer accounts, we will be managing refunds in tranches over the next few months.”