Edward Jones ranks highest in investor satisfaction, according to study
ST. LOUIS – Financial services firm Edward Jones ranks highest in investor satisfaction with full-service brokerage firms, according to the J.D. Power 2021 U.S. Full-Service Investor Satisfaction Study, the firm announced.
The study measures overall investor satisfaction with 24 full-service investment firms based on seven factors including product offerings, problem resolution, convenience, digital experience, financial advisers, value and trust.
The firm scored 770 in overall satisfaction, 38 points over the industry average. A deeper dive indicated that Edward Jones also scored highest in trust, convenience and problem resolution
“We are incredibly honored to be named by investors as delivering the highest level of satisfaction, especially during a year of challenge and volatility,” Edward Jones Managing Partner Penny Pennington said. “We are constantly looking for ways to improve our service exper