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They also topped the lists of worst, fastest-growing and new complaints. “COVID-19 generated complaints about everything from appliance repairs to childcare, trash pick-up to towing,” said Susan Grant, CFA’s Director of Consumer Protection and Privacy. “Business closings, job lay-offs, supply chain disruptions, social-distancing requirements and travel restrictions put huge strains consumers and businesses, as the survey shows.” State and local consumer agencies also dealt with a deluge of complaints last year about price-gouging and pandemic-related scams. Thirty-four city, county and state consumer agencies, including the L.A. County Department of Consumer and Business Affairs, from 18 states participated in the survey, which asked about the complaints they received last year, their biggest achievements, and new consumer protection laws enacted in their jurisdictions.

United statesSusan grantRafael carbajalConsumer complaint surveyHealth products servicesLa county department of consumerCredit servicesBusiness affairsConsumer federation of americaDeceptive legal servicesDepartment of consumerConsumer federationConsumer protectionTen nationwide complaintsRetail salesInternet sales