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Car Buyers Move Online To Eliminate The Dealer Jerk-Around, Buyer Satisfaction Climbs to an All-Time High Look How Happy He Is
Editor s Note:
Now what does this say about historic dealer antics.hmmm
Atlanta, Jan. 25, 2021 – There was a time when consumers rated the car-buying process roughly on par with a stubborn root canal. But those days are passing into the rearview mirror now, as auto dealers move more steps of the retail process online resulting in consumer satisfaction hitting an all-time high, according to the new Digitization of End-to-End Retailing (DoEER) study by Cox Automotive.
With buyers spending less time at dealerships and benefitting from more efficient, digital retailing processes, those who were “highly satisfied” with the overall shopping experience reached 72%, up from 60% in 2019. The average vehicle buyer now visits only 2 dealerships in the vehicle buying process, down from 2.7 in 2016.
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Uniphore ushers in a new phase of rapid growth and expands executive leadership team with New Chief Financial Officer ANI | Updated: Jan 08, 2021 11:34 IST
Chennai (Tamil Nadu) [India]/ Palo Alto (California) [United States], January 8 (ANI/BusinessWire India): Uniphore, an early leader in Conversational Service Automation (CSA), today announced that it has hired Stephane Berthier as its Chief Financial Officer (CFO).
Berthier brings considerable experience across global finance and business and will be able to leverage his breadth and depth to effectively manage Uniphore s growth and strong global demand.
As Uniphore s CFO, Berthier will lead the finance business support, investor relations, financial planning and analysis, accounting and tax functions globally. Prior to joining Uniphore, Berthier was a Partner at PwC for more than 20 years, where he has acquired both domestic and international expertise acro