Updated: 8:31 AM EST March 1, 2021
INDIANAPOLIS The Indianapolis International Airport is being recognized as one of the best airports in the world.
For the ninth consecutive year, the Indianapolis International Airport has been awarded the Airports Council International’s 2020 Airport Service Quality Award for Best Airport in North America.
This is the 10th time the Indianapolis International Airport has won the award for its category of airports that accommodate 5 million to 15 million passengers each year.
The ACI acknowledged the Indianapolis International Airport for “providing a superior customer experience under trying circumstances. This year s awards celebrate airports that are prioritizing the travel experience for passengers at a time when the voice of the passenger has never been more important, said ACI World Director General Luis Felipe de Oliveira in a press release.
SFO earns âVoice of the Customerâ recognition from ACI World By TBM Staff | Mumbai
The San Francisco International Airport (SFO) has been recognised by Airports Council International (ACI) World for their âVoice of the Customerâ initiative, which honours airports that continued to prioritise customers and ensure their voice was heard during the COVID-19 pandemic. Despite the significant challenges posed by this pandemic, SFO has continued to gather feedback from passengers using ACIâs Airport Service Quality program.
âSFO has evolved to meet the challenges of the COVID-19 pandemic, but our commitment remains the same: to deliver an exceptional experience to our customers,â said Airport Director Ivar C. Satero. âACIâs Airport Service Quality programme has guided our efforts for years, and more than ever, now is the time to ensure we meet and exceed travellersâ expectations
Airports Council International (ACI) World has launched ‘The Voice of the Customer’ recognition for airports which demonstrated significant efforts in gathering passenger feedback through the Airport Service Quality (ASQ) programme.
Direct News Source
Airports Council International (ACI) World has today called on governments to recognize airport workers as essential as vaccination programmes are rolled out once the needs of the most vulnerable people and healthcare workers are met.
ACI World believes that – once key workers and the most vulnerable people are looked after – airport workers are recognized as essential and prioritized for vaccination. Airport workers are frontline staff who are in daily contact with the travelling public so prioritizing them for vaccination will further demonstrate that the health and safety of passengers and staff remains of paramount importance to the industry.
By AMANDA MAILE, ABC News (WASHINGTON) — It will take up to 8,000 Boeing 747 freighters to distribute COVID-19 vaccines across the globe – and lobbyists are calling for aviation employees to be considered essential workers in vaccination campaigns. In a letter to the Centers for Disease Control and Prevention’s (CDC) Advisory Committee on Immunization [.]