Dutch Call Center Solutions Company ContactMakers Chooses Radisys for VoIP Foundation
December 22, 2020
Customer contact is at the core of business today. Despite the evolution and expansion of communication channels including the internet, text messaging and social media, telecommunications access solutions like business VoIP, mobile and landlines continue to underpin a majority of interactions including the most critical customer care interactions. For this reason, it makes sense to ensure that voice over IP telephony is properly implemented in a way that will lead to a high level of quality and reliability.
ContactMakers, a Netherlands-based provider of call center software, is putting call center solutions and business telephony into one solution in the cloud. Essentially, the company s is undertaking a telco-to-the-cloud migration of its proprietary communications application and interaction platform. To do so, the company chose Radisys Corporation, and provider of open telec
Radisys Corporation: ContactMakers Selects Radisys Engage Media Server to Power Cloud-Based Customer Interaction Suite
Radisys industry-leading real-time media processing platform to serve as foundation for live high-quality customer interactions to boost customer relationships Radisys Corporation, a global leader of open telecom solutions, today announced that ContactMakers, a contact center telephony solutions and customer care provider, has selected Radisys Engage Media Server as the foundation for its VOIP Communication ContactSuite platform as it moves the solution to the cloud. The Engage Media Server s extensive flexible capabilities enable ContactMakers to focus its resources to add unique applications, enhanced user experience and custom capabilities for its unique customer interaction suite, rather than on the communications infrastructure. ContactMakers will be able to use the media server to address specific customer requirements more quickly, while reducing costs
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ContactMakers Selects Radisys Engage Media Server to Power Cloud-Based Customer Interaction Suite
Thursday, December 17, 2020 6:30PM IST (1:00PM GMT)
Radisys’ industry-leading real-time media processing platform to serve as foundation for live high-quality customer interactions to boost customer relationships
Hillsboro, Ore., United States:
Radisys® Corporation, a global leader of open telecom solutions, today announced that ContactMakers, a contact center telephony solutions and customer care provider, has selected Radisys Engage Media Server as the foundation for its VOIP Communication ContactSuite platform as it moves the solution to the cloud. The Engage Media Server’s extensive flexible capabilities enable ContactMakers to focus its resources to add unique applications, enhanced user experience and custom capabilities for its unique customer interaction suite, rather than on the communications infrastr
Radisys Corporation: Tallence Selects Radisys Engage Platform as Foundation for New Cloud Messaging Solution
Radisys media server to function as backbone of a new voice messaging system for large multi-national European fixed and mobile operator Radisys Corporation, a global leader of open telecom solutions, today announced that Tallence AG, a digital transformation technology and management consultancy, has selected Radisys Engage Media Server as the foundation for a new voice messaging system for a Tier 1 European operator. Tallence will leverage the extensive capabilities of the Engage Media Server, a foundational element of the Radisys Engage communications services enablement platform, to create enhanced digital customer experiences with high quality interactions and augment content to create greater customer satisfaction and increase customer loyalty.