By Brian Roach
Jan 07, 2021
Public-sector agencies are in a tricky spot. Due to significant pandemic-related impacts on 2020 tax revenue, current challenges will only continue to mutate and persist throughout 2021. The Catch-22 of it is this: Government agencies (especially on state and local levels) will likely have significantly smaller budgets than at any time in recent history, while it’s never been more important they make significant investments in their workforces.
In fact, COVID-19 has continually validated the need for digital government. Agencies that already had modern technology platforms in place those that allowed them to adapt to new working realities and maintain operational continuity have leapt further ahead, while the digital “have-nots” whether due to budgetary or regulatory challenges, outdated workplace culture or competing priorities have only become more hamstrung. The time to close the gap must be now.