Latest Breaking News On - ஈயந் ஜெரார்ட் - Page 1 : vimarsana.com

6 July 2021    4 min read Google Maps is a good model for customer experience (CX). It anticipates personal needs, it adapts and manages expectations. Ian Gerrard believes that understanding intent is key to giving every customer a Google Maps experience and using CX to make brands more meaningful. There’s a global problem with CX and it can be summed up in two intersecting statistics: 91 percent of CEOs think their companies are customer-centric, but only 13 percent of consumers would describe the brands that way. That’s one of the key insights from Havas CX’s X Index, a proprietary global report into how consumers view their customer experience. It shows that, despite a recent PWC report revealing that 86 percent of customers globally would pay more for a great customer experience and 74 percent of Australians say customer experience helps them decide between options, the corporate perception of what constitutes ‘good CX’ is failing to match the reality in the eye

Lou carboneKian gerrardGoogle mapsலூ கார்போன்ஈயந் ஜெரார்ட்கூகிள் வரைபடங்கள்