iAfrica 29 mins ago 3 min read
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While impact sourcing is gaining traction internationally, this hasn’t necessarily been the case in South Africa, with some still sceptical about whether such business models are effective in the long term. Work by several NGOs have however shown this to be a misconception, with impact sourcing having numerous positive benefits for businesses.
Impact sourcing is a business practice where organisations look toward previously disadvantaged communities to identify and develop high potential talent, and then place them in jobs that provide them with a sustainable income, and pathway to social upliftment.
South Africa Now Most Favoured Global Offshore Customer Experience Delivery Location | The Home Of Great South African News sagoodnews.co.za - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from sagoodnews.co.za Daily Mail and Mail on Sunday newspapers.
iAfrica 3 seconds ago 5 min read
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Following three consecutive years at second place, South Africa has been named the number one globally preferred front office Customer Experience (CX) offshore location. The award was announced on 8 April by Ryan Strategic Advisory’s Annual Front Office BPO Omnibus Survey. Placed second is India with a three-way placement for third place between Malaysia, Philippines, and Poland.
This coveted global award has been gratefully received by the country’s Global Business Services (GBS) sector. CEO of the GBS industry body BPESA, Andy Searle, remarked: ‘’Competing alongside established global giants such as the Philippines and India and with many emerging and strengthening offshore locations included in the running has left us honoured as 2021 first place recipients and we are exceptionally appreciative of this acknow