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How to build trust in a crisis

Mar 10, 2021 Josh Mcloughlin Trust has never been more important or in shorter supply. Advertisers and marketers used to think winning loyalty was the ultimate campaign aim. But if the public does not trust a brand to begin with, building the loyalty needed for long-term success is that much harder.  “Trust is the fundamental reason brands came into existence and why they became so valuable”, says Matt Waller, creative director of London-based advertising agency Recipe. Yet trust in many public institutions is declining. This year’s Edelman Trust Barometer found that confidence in government (-8 points), the media (-6 points), NGOs (-6 points) and business (-3 points) was down as the pandemic, protests and politics polarised opinion. In the resulting “infodemic”, trust in all information sources slumped to record lows. 

HSE, NPHET and scientists highly-trusted

Updated / Tuesday, 9 Mar 2021 09:54 The National Public Health Emergency Team (NPHET) has emerged as one of the country s most trusted organisations, a new monitor shows The 2021 Edelman Trust Barometer shows the emergence of health authorities and members of the scientific community as highly trusted leaders amid the Covid-19 pandemic.  71% of survey participants said they view the Health Service Executive (HSE) and the National Public Health Emergency Team (NPHET) as trusted organisations. The World Health Organization (WHO) also enjoys strong trust levels with 70% of Irish respondents, according to this year s barometer.  An additional supplemental study also shows that with the vaccine roll-out under way, a significant majority of respondents - 77% - said that they are willing to vaccinate – a 12-point increase since November.  

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