BEUC calls for investigation into Nintendo Switch Joy-Con drift issues Nintendo must now come up with proper solutions for the thousands of consumers affected by this problem
Nintendo Switch Joy-Cons. Credit: Nintendo
The European Consumer Organisation (BEUC) has called on Nintendo to investigate a Joy-Con drift issue that has been affecting the Nintendo Switch since release.
The pro-consumer group has submitted complaints to the European Commission and various national consumer protection authorities throughout Europe.
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The organisation has received more than 25,000 Switch owners in various countries including France, Belgium, the Netherlands, Portugal, Slovakia, Greece and more.
Due to the drift issues affecting controllers, the BEUC are calling on Nintendo to repair all affected Joy-Con controllers for free, as well as informing all customers that the controllers have a “limited lifespan”.
Joy-Con stick drift has been widely reported by many Nintendo Switch owners.
Class-action lawsuits have been filed against Nintendo as a result.
The European Consumer Organization has now filed a report bringing this issue to the European Commission.
Nintendo Switch Joy-Con drift has been an ongoing issue for numerous Nintendo Switch owners and now it s going in front of the European Commission. As reported by GamesIndustry.biz, the European Consumer Organization, or BEUC, has submitted a complaint calling for the unfair commercial practices to stop. The practices of Nintendo are of such nature that they mislead consumers, stimulate the acquisition of new products,
Switch Joy-Con drift could land Nintendo in more hot water
Eric Abent - Jan 27, 2021, 10:29am CST
For pretty much as long as the Nintendo Switch has been on the market, we’ve been hearing reports of Joy-Con drift from players. Drifting thumbsticks have been a major problem for a lot of people, to the point where Nintendo has had class-action lawsuits filed against it. Now, it seems the company has caught the eye of a major consumer advocacy group in Europe, and may soon be facing an investigation from European regulators.
Specifically, The European Consumer Organisation (BEUC) has submitted a complaint about Nintendo and its malfunctioning Joy-Cons with the European Commission, asking the EC to take action on the matter. The complaint was filed on behalf of consumers across Europe, as the BEUC says that it has received testimony from consumers in France, Belgium, the Netherlands, Portugal, Italy, Norway, Slovakia, Slovenia, and Greece.
Photo by James Bareham / The Verge
The European Consumer Organisation (BEUC) is calling on the European Commission to investigate Nintendo Joy-Con drift complaints. The BEUC group represents more than 40 consumer organizations across the European Union, and the umbrella organization says it has received nearly 25,000 complaints from consumers across Europe about faulty Joy-Con controllers.
“According to consumer testimonies, in 88 percent of cases, the game controllers broke within the first two years of use,” says the BEUC (via
Eurogamer). The group has now submitted a complaint to the European Commission claiming Nintendo is involved in premature obsolescence and “misleading omissions of key consumer information.”