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United Brings Virtual Customer Service to the Airport

United Brings Virtual Customer Service to the Airport As much of the world continues to go virtual and social distancing orders remain in place, it was only a matter of time before we began to see this same virtual format make its way to busy airport terminals. With the COVID-19 vaccine just beginning to be administered and holiday travel around the corner, now’s the perfect time to start introducing more contact-free, real-time options to these locations. United, which has been focused on improving the safety of passengers and staff from the start of the pandemic, has now announced Agent on Demand. This new virtual agent technology, which is currently available at Chicago O Hare and Houston s George Bush International Airports, will be rolling out to other United hubs by the end of the year.

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