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Phone directory publisher Localsearch Operations directed to improve compliance
The Australian Communications and Media Authority (ACMA) has issued a remedial direction to directory publisher Localsearch Operations Pty Ltd (Localsearch) after it published names and addresses for 29 unlisted (silent) phone numbers.
An ACMA investigation also found Localsearch did not destroy customer data for 24 of the unlisted numbers within the required 10 business days after being notified the numbers had changed from listed to unlisted. It is Localsearch’s second breach in the last nine months.
Localsearch is authorised by the ACMA to use the information from the Integrated Public Number Database (IPND) to publish its directories. The IPND is a secure database of Australian listed and unlisted phone numbers emergency services, law enforcement, researchers and publishers of phone directories.