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Broome County Communications Center experiencing issues with complaint reporting lines, officials say

(WBNG) The Broome County Office of Emergency Services said the County Communications Center is experiencing issues with the Binghamton, Vestal and Johnson City police 10-digit complaint reporting lines. Broome County officials said people should call 607-778-1911 if their call does not go through. Officials noted that 911 is still working for emergencies. On behalf of @BroomeEmergency: County Communications Center is experiencing issues w/Binghamton, Vestal & Johnson City Police 10-digit complaint reporting lines. The public should call 607-778-1911 if your call does not go through. 911 Service is still available for emergencies. Broome County Government (@BroomeCountyGov) July 22, 2021

Hamilton County 911 dispatchers work crazy amounts of mandatory OT amid critical staffing shortage

Hamilton County 911 dispatchers work ‘crazy amounts’ of mandatory OT amid critical staffing shortage Hamilton County 911 dispatchers work ‘crazy amounts’ of mandatory OT amid staffing shortage By Jennifer Edwards Baker and Joanna Bouras | May 6, 2021 at 3:39 PM EDT - Updated May 6 at 8:08 PM CINCINNATI (FOX19) - The 911 dispatchers who answer more than a thousand emergency calls daily across Hamilton County and then quickly relay that critical information to police and fire crews so they can respond are working “crazy amounts” of mandatory overtime to keep up with critically low staffing levels, their boss says. The rise in overtime so far this year is not impacting call times or service, according to Andrew Knapp, director of the county’s communications center.

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