The fairness officer will be selected by cabinet, but work daily within ICBC’s hierarchy under terms and conditions to be set by the corporation. Any appeal process is better than none. But ICBC already has a fairness commissioner. It’s had one for years and the annual reports from that office suggest it’s a low-profile position that up until recently didn’t get much traffic. It operates under similar restrictions that bar investigation into payments or decisions about responsibility for crashes. Revamping the office was considered so important it was accomplished with a standalone separate bill – the Insurance Corporation Amendment Act. That bill is making its way through the legislature and Opposition Liberals appear dubious about the merits.