Travis Sheetz on the Future of Work
Sheetz president and NACS CEO Henry Armour discuss the c-store’s “beehive” approach to staffing.
December 15, 2020
By Pat Pape
ALEXANDRIA, Va. For years, most convenience store jobs were about stocking shelves and ringing up customers, but that era has passed, according to Travis Sheetz, president and COO of the 600-plus store Sheetz chain based in Pennsylvania.
Sheetz was interviewed about those changes by Henry Armour, president and CEO of NACS, during “The Future of Work with Travis Sheetz,” a Spotlight Session included in NACS’ recent Crack the Code Experience.
Job duties are morphing, Sheetz said. Today, more labor in the average c-store is spent “on food production and less on checkout and POS. As we shift to more self-checkout and mobile transactions, labor will shift to what I call food packaging and delivering. And we’re not just delivering to people’s homes. We’re taking food out to the pickup stand or curbside
The Competitive Advantage of Staff
QuikTrip CEO Chet Cadieux chats with NACS CEO Henry Armour about the future of work.
December 11, 2020
By Sarah Hamaker
ALEXANDRIA, Va. What is the secret behind QuikTrip’s success? Approximately 24,000 people, Chet Cadieux, chairman and CEO of QuikTrip, said during the NACS Crack the Code Experience Spotlight Session: The Future of Work With Chet Cadieux.
“Our guys and gals amaze me all the time,” Cadieux said.
During the presentation now available on-demand to Crack the Code attendees Henry Armour, NACS president and CEO, chatted with Cadieux about how QuikTrip hires the right people and gives them the best tools to serve their customers. While the key function of convenience stores continues to be transactional efficiency, with more foodservice in stores, retailers have evolved to more of a culture of hospitality.