Serviceaide integrates Luma virtual agent with its point of business Service management platform
17th December 2020
Serviceaide, Inc. has announced availability, and integration, of its Luma 2.5 virtual agent on the Point of Business (PoB) platform, a customer-acclaimed suite of service management modules used by large and mid-sized enterprises across Europe and North America. Serviceaide acquired PoB in November with its acquisition of Wendia. This is the first example of development synergy and commitment to continue to enhance the POB platform with the addition of Natural Language Processing and Machine Learning to improve user experiences and reduce service costs.
PoB is a highly customizable enterprise service management platform that helps organizations efficiently manage and automate a wide range of business and service functions, including modules for service desk management, configuration and asset management, purchase and inventory management, and self-service and a