Partner Perspectives Huawei 3/9/2021
Simyo, a Spanish carrier, transformed to be an integrated telecom carrier in six months. During the pandemic outbreak, Simyo improved the value of NPS (Net Prompter Score), consolidating the first place in Spain NPS through continuous service and communication strategies, including subscriber-centric personalized and online self-service.
Founded in 2008, Simyo is a Spanish local telecom operator. In just 10 years, Simyo has become the most innovative and attractive brand in Europe. It has ranked No. 1 in the Spanish market for a long time and won the Most Innovative MVNO award in 2017. Since 2020, Simyo is committed to transforming from MVNO to integrated telecom carriers. During the epidemic, Simyo provided continuous services to subscribers and achieved a new higher NPS through DIY (Do It by Yourself) packages and online self-services.