HPE Discover 2021: 10 Important Things To Uncover crn.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from crn.com Daily Mail and Mail on Sunday newspapers.
COLUMN: IBM’s Channel Focus Gets A Boost
The Channel Company’s Executive Chairman Robert Faletra says for the first time in years, IBM is getting its channel mojo back. By Robert Faletra February 22, 2021, 09:00 AM EST
For the first time in well over a decade, I’m seeing signs that IBM understands its need to broaden its reach through strategic solution providers.
As we approach the two-year anniversary of closing its acquisition of Red Hat, Big Blue is beginning to get its channel mojo back. I’m not ready to declare it’s firing on all cylinders. But the changes at the top of the organization that were long overdue and seem to have come along with the Red Hat acquisition have started the engine.
IGEL, Arrow, Pax8 Execs On The Keys To MSP Growth in 2021
Three channel experts say accelerating digital transformation, while focusing on customer experience will be the differentiators for successful solution providers in 2021. By O’Ryan Johnson January 28, 2021, 01:47 PM EST
Opportunities Abound In 2021
As the first month of 2021 wraps up, channel leaders from Pax8, Arrow and IGEL said the biggest opportunities this year for solution providers encompass customer experience and driving digital transformation.
But none of that is possible if the solution provider is not focused on the customer’s business outcomes, said Balaji Subramanian, global channel chief, IGEL.
“The way you are going to get subscription revenue is through renewals. The only way you are going to get renewals is through high customer adoption. The only way you are going to get high customer adoption is through customer success and customer experience,” he said