05.10.21 1 In 3 Service Leaders Are Extremely Concerned About The Skills Gap
In last month’s
Field Technologies Online article, we described three (3) challenges unique to service organizations that can place a technology implementation project at risk and contribute to a negative customer experience. These challenges center around change management and user adoption, in particular, due to these service organization-specific factors.
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1 In 3 Service Leaders Are Extremely Concerned About The Skills Gap
During our
Service Leaders Spring Break event, where pros gathered for a week of educational webinars and workshops, nearly everyone noted that the skills gap is a major workforce planning issue, and is contributing to service delivery challenges.
35% of attendees said they were
very concerned about the workforce skills gap
64% reported being
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4 Foolproof Steps To Kick Off A Tech Deployment
Artificial intelligence is a growing force in the service space, but without proper pre-project planning, problems are bound to arise. To ensure a smooth deployment, team leaders should rely on a step-by-step approach to bring the final product over the finish line.
Enter the mighty checklist, whose power to manage expectations, help stakeholders remain consistent, and guide a project to completion knows no bounds. In our recent
Service Leaders Spring Break sessions, we identified four essential steps that all service leaders should consider when implementing AI tools within their organizations.
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Aquant s Service Leaders Spring Break Brings Together Service Superstars For A Week Of Virtual Peer-Led Sessions
Who else needs a vacation? We know it’s been a tough year for service leaders and your teams, so Aquant is hosting Service Leaders Spring Break where we are mixing work and play. The fun runs from March 22 - March 25.
What is Service Leaders Spring Break? It’s a virtual field service event for service pros, by services pros. Join sessions that will help spark ideas and polish best practices to
Create and scale a well-rounded and inclusive workforce
Provide service teams the best tools for success, regardless of current skill level