TCM0305100 - Specialist areas: international: European Member States: European Member States - contact
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Reasons not to follow this guidance
You do not need to follow this guidance if the relevant E Form or Structured Electronic Document (SED) has already been sent to the European Member State .
Checklist
Before you follow this guidance, make sure you know which European Member State authority you are sending the E Form or SED to.
Required information
PESEL for Polish customers
Background
TCM0284398 - Specialist areas - Complex: Complex cases - renewals - income - actual income provided after estimated income
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Checklist
Before you follow this guidance, make sure
you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
issue a TC603D2 if the claim covers PY and PY-1
issue a TC603D if the claim covers PY only
issue a TC603R in all cases
update Household Notes with the message SU04 from TCM0172080. For how to do this, use TCM1000001
take no further action
If it is System Terminated and the EU Member State has not confirmed the composition of the family on the e-form or SED, and / or there are changes of circumstances, contact your TALLO for advice on what to do.
If it is terminated for any other reason, contact your TALLO for advice on what to do.
If the case is a complex case,go to Step 3.
If the case is not a complex case, go to Step 9.
Step 3
Check to see if there is a link to the UK through residency, employment or UK contributory benefits after the change would be applied by using the ‘B&C EEA Competency for Family Benefits’ decision tree. For how to do this, use TCM1000257.
If there is still a link , go to Step 4.
If there is no link
complete a SEES calculation up to the end of the complex claim date. For how to do this, use TCM1000490
complete a manual calculations form. For how to do this, use TCM1000491
TCM0284396 - Specialist areas - Complex: Complex cases - renewals - customer contact after manual Statement of Account issued
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Checklist
you have the correct user roles to follow this guidance.
you are in the correct MU. Use TCM0322460 for the correct MU number.
Background
any member of the household lives outside the UK
and/or
or
where it’ is classed as an International complex case.
As the majority of cases are worked clerically, you must follow this guidance when a manual Statement of Account (SOA) is issued.