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Virgin Media Ireland to refund over 100,000 customers after telecoms watchdog ruling

Virgin has been told to repay 107,000 customers a total of €3m in refunds, by the telecoms regulator. It is one of the largest cases of overbilling in Irish telecoms history, having been ongoing since 2014. Virgin was continuing to charge customers after services were cancelled. It then failed to refund customers. It has affected 265,000 Virgin Media broadband and television customers over the six-year period. Virgin has until March 31 to repay the the 107,000 outstanding customers that have not had a credit applied or which have left the service. The average customer refund will be €33. Since June 2014 over 264,703 Virgin Media customers were charged for services beyond their cancellation date, known as post cancellation charge, according to a notice on Virgin Media s website that has been published to comply with Comreg s ruling.

Communications regulationVirgin mediaHigh courtCommunications regulation actதகவல்தொடர்புகள் ஒழுங்குமுறைகன்னி மீடியாஉயர் நீதிமன்றம்தகவல்தொடர்புகள் ஒழுங்குமுறை நாடகம்

Virgin Media Ireland to refund 100,000 customers after telecoms watchdog ruling

Virgin Media Ireland to refund 100,000 customers after telecoms watchdog ruling
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Communications regulationVirgin mediaHigh courtCommunications regulation actதகவல்தொடர்புகள் ஒழுங்குமுறைகன்னி மீடியாஉயர் நீதிமன்றம்தகவல்தொடர்புகள் ஒழுங்குமுறை நாடகம்

Virgin Media Ireland customers owed €3m in refunds

Virgin Media Ireland customers owed €3m in refunds Image: © Jevanto Productions/Stock.adobe.com More than 100,000 Virgin Media Ireland customers are to be refunded following a ComReg investigation into post-cancellation charges. Following a recent investigation, ComReg has said that Virgin Media Ireland owes refunds to more than 100,000 of its customers. According to the telecoms regulator, Virgin Media was continuing to charge customers after they cancelled their service subscriptions. Instead of proactively refunding the customers, the company kept the funds in inactive accounts and would only issue a refund if the customer requested it. ComReg said that during a customer’s final month on contract with Virgin Media, they would receive a bill as normal. This could include monthly recurring charges that extend beyond the cancellation date and that the company collects as part of that bill.

United kingdomCommunications regulationVirgin mediaHigh courtMedia irelandVirgin media irelandCommunications regulation actஒன்றுபட்டது கிஂக்டம்தகவல்தொடர்புகள் ஒழுங்குமுறைகன்னி மீடியாஉயர் நீதிமன்றம்மீடியா ஐயர்ல்யாஂட்கன்னி மீடியா ஐயர்ல்யாஂட்தகவல்தொடர்புகள் ஒழுங்குமுறை நாடகம்