Minister for Customer Service
Customer satisfaction for both consumers and businesses in NSW has increased over the past year, with the annual independent rating showing it’s getting easier to deal with the NSW Government.
Customer Service Minister Victor Dominello said the 2020 Customer Satisfaction Measurement Survey showed customers’ overall experience with NSW Government services continues to rise despite the huge challenges faced this year.
“The NSW Public Sector brand perception ranks first for consumers and businesses compared to other industries measured in the latest survey,” Mr Dominello said.
“These numbers are a positive sign but there’s much more to do. This has been a tough year for the people and businesses of NSW and we will not rest on our laurels.