Dubai employs new smart system to resolve consumer complaints in just 5 minutes
Staff Report/Dubai
AFP
Dubai Economy’s upgraded first-of-its-kind service uses artificial intelligence to resolve issues.
Dubai Economy’s Commercial Compliance & Consumer Protection (CCCP) Sector can now resolve consumer complaints in just five minutes as against four working days previously, thanks to the deployment of new artificial intelligence (AI) technology by the department.
Dubai Economy has launched the updated version of the smart protection service, which is considered the world’s first service of its kind that uses artificial intelligence to resolve consumers’ complaints in less than 5 minutes. @Dubai DEDpic.twitter.com/IBZoyIDSnd Dubai Media Office (@DXBMediaOffice) January 31, 2021
Dubai Economy launches upgraded ‘Smart Protection’ for consumers
AI-enabled service ensures resolution of consumer complaints within five minutes
The Commercial Compliance & Consumer Protection (CCCP) Sector in Dubai Economy has launched the upgraded version of its Smart Protection, the first-of-its-kind service introduced in April 2018 to resolve consumer complaints faster with the help of artificial intelligence (AI) and without any human intervention.
The service enables consumers to have their complaints resolved within five minutes, as against four working days previously. CCCP has resolved more than 2,000 consumer complaints through the service since its launch.
Ahmed Al Zaabi, director of Consumer Protection in Dubai Economy, said: “The upgraded Smart Protection service reflects the priority given by Dubai Economy to continuously enhancing the customer experience in the emirate and reducing lead times by re-engineering procedures and harnessing state-of-the-art techn
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