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Thousands of people were unable to check in at venues across NSW on Thursday after a statewide outage on the NSW government s signature Service NSW app, which was made mandatory for hospitality venues and hairdressers last week.
Users who tried checking in to venues from midday received an error message telling them they were unable to check in at this time and to please try again.
Users turned to social media to report issues with the app, with one saying: I had to restart my phone to be able to log in to @ServiceNSW app. Still can t log in/out .
Minister for Customer Service
Customer satisfaction for both consumers and businesses in NSW has increased over the past year, with the annual independent rating showing it’s getting easier to deal with the NSW Government.
Customer Service Minister Victor Dominello said the 2020 Customer Satisfaction Measurement Survey showed customers’ overall experience with NSW Government services continues to rise despite the huge challenges faced this year.
“The NSW Public Sector brand perception ranks first for consumers and businesses compared to other industries measured in the latest survey,” Mr Dominello said.
“These numbers are a positive sign but there’s much more to do. This has been a tough year for the people and businesses of NSW and we will not rest on our laurels.
By Justin Hendry on Dec 18, 2020 5:51PM
Audit finds problems by the bucket load.
An audit into a Service NSW email compromise attack that exposed a staggering 736GB of data from the accounts of 47 staff member has called for the agency to take “urgent action” to address its alarming data handling practices.
The scathing review [pdf], released on Friday, by the NSW Audit Office found the one-stop-shop for NSW government services was “not effectively handling personal customer and business information to ensure its privacy”.
The report was conducted at the request of Customer Service Minister Victor Dominello in the aftermath of the attack that was originally said to have claimed the personal information of around 186,000 customers.