Stated in a press release:
We know this is inconvenient and we apologize. We have experienced a disruption to our normal processes and are working diligently to find solutions for the network issues we continue to experience. While the rebuild and restore mission is in progress, we feel fortunate that none of our customers have suffered an interruption to service delivery. Please remain patient as we work to get everything back online.
Currently, the process for billing has been altered, and this has created some confusion among customers. In an effort to streamline billing and payment while we deal with ongoing issues, please consider how you can stay up-to-date on your TWU account.