KTOY Texarkana Water Utilities is still recovering from the cyber incident suffered on Sunday, December 6th, 2020. While some effects of the attack are still being felt, good progress is being made.
Today, TWU can begin to process credit/debit card payments. Also effective today, the Texarkana Water Utilities new website https://twu.txkusa.org is online. Functionality is limited, but customers will be able to log in and make a payment with a debit/credit card.
TWU is currently in the process of applying payments to accounts. Previous account balances may display incorrectly until this is complete. You can also use www.payments.txkusa.org to make a payment, by clicking on the “Pay My Bill button”, and entering your name and password in the payment portal. Customers are still encouraged to make an estimated payment until bills can be processed.
Texarkana Water Utilities Online Payments Back Up
Texarkana Water Utilities is still recovering from the cyber incident suffered on Sunday, December 6th, 2020. While some effects of the attack are still being felt, good progress is being made.
TWU can now begin to process credit/debit card payments. Also, effective, the Texarkana Water Utilities new website twu.txkusa.org is online. Functionality is limited, but customers will be able to log in and make a payment with a debit/credit card.
TWU is currently in the process of applying payments to accounts. Previous account balances may display incorrectly until this is complete. You can also use payments.txkusa.org to make a payment, by clicking on the “Pay My Bill button”, and entering your name and password in the payment portal. Customers are still encouraged to make an estimated payment until bills can be processed.
Stated in a press release:
We know this is inconvenient and we apologize. We have experienced a disruption to our normal processes and are working diligently to find solutions for the network issues we continue to experience. While the rebuild and restore mission is in progress, we feel fortunate that none of our customers have suffered an interruption to service delivery. Please remain patient as we work to get everything back online.
Currently, the process for billing has been altered, and this has created some confusion among customers. In an effort to streamline billing and payment while we deal with ongoing issues, please consider how you can stay up-to-date on your TWU account.
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