CMOs told to take consumer consent
PTA has taken serious notice of such complaints
ISLAMABAD:
The Pakistan Telecommunication Authority (PTA) has directed cellular mobile operators (CMOs) to send mandatory confirmation messages to their consumers to gain explicit consent for opting in or activation of value added services. Cellular mobile operators have been further directed to submit a compliance report within three weeks from the issuance of the order. According to a press release, PTA received countless complaints highlighting that value added services, including third-party content/ games, were sometimes activated by the mobile operators without prior consent of consumers. PTA has taken serious notice of such complaints as activation of any value added service without explicit consent of consumers is violation of Clause 9 (3) (vii) of the Telecom Consumers Protection Regulations, 2009. “This step is expected to provide great relief to mobile consumers. PTA is committed to pro
Daily Times
May 25, 2021
The Pakistan Telecommunication Authority (PTA) has taken notice of complaints against activation of value-added services (VAS) without the consent of mobile phone consumers. According to details, the PTA in a statement on Monday said that it has directed cellular mobile operators (CMOs) to send mandatory confirmation messages to their consumers to get explicit consent for opting in or activation of value-added services. The authority added that the CMOs have further been directed to submit compliance reports within three weeks from the issuance of the order. The PTA said that it was in receipt of consumers’ complaints that value added services, including third party content/games, are sometimes activated by mobile operators without the prior consent of consumers. The authority said that serious notice has been taken of such complaints as activation of any value-added service without explicit consent of consumers in a violation of Clause 9 (3) (vii) of the
PTA issues directives for CMOs
Business
May 25, 2021
ISLAMABAD: Pakistan Telecommunication Authority (PTA) on Monday directed Cellular Mobile Operators (CMOs) to send mandatory confirmation messages to their consumers to get explicit consent for opting in or activation of value-added services, a statement said.
CMOs have further been directed to submit compliance report within three weeks from issuance of the order. PTA received complaints from consumers that value-added services, including third party content / games, were sometimes activated by mobile operators without prior consent of consumers. PTA has taken serious notice of such complaints as activation of any value-added services without explicit consent of consumers is violation of Clause 9 (3) (vii) of “Telecom Consumers Protection Regulations, 2009”. “This step is expected to provide great relief to mobile consumers. PTA is committed to protect the interests of users of telecommunication services in Pakistan,”
PTA is committed to protect the interests of users of telecommunication services in Pakistan, authority says. AFP/File
ISLAMABAD: The Pakistan Telecommunication Authority (PTA) on Monday directed Cellular Mobile Operators (CMOs) to send mandatory confirmation messages to their consumers to get explicit consent for opting for or activation of Value Added Services (VAS).
The CMOs have also been directed to submit compliance report within three weeks from issuance of the order, a press release said. PTA issued these orders after receiving user complaints that VAS, including third party content/games, were sometimes activated by mobile operators without prior consent of consumers.
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