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Fifty years after Whitlam s breakthrough China trip, the Morrison government could learn much from it

Fifty years after Whitlam s breakthrough China trip, the Morrison government could learn much from it
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Improving organisational performance through visitor feedback | National Library of Australia

Streamlining processes that allows staff to deal effectively with feedback Increased communication within and between the institutions Visitors and staff contributing to improving the institutions’ services A uniformed process for collecting, researching and processing data Methodological Approach Interviews were held with front of house staff, visitor’ services, marketing, governance, security and management staff. Informants: the National Gallery of Australia, the National Archives of Australia, QUESTACON, the Museum of Australian Democracy, the National Film and Sound Archive, the Australian War Memorial, the National Portrait Gallery. Findings Visitor feedback - institutions have their core business outcomes focused on public satisfaction, development of knowledge and understanding, and accessibility to the institutions’ collection. They all recognised the importance of visitor feedback in achieving this core business outcome.

Indigenous community connections

Koorie Heritage Trust s Family History service 19 November 2015 L-R: Samara King, Nicolette Suttor, Jodie Dowd, Margaret Bates, Lionel Bamblett, Lorraine Lacey, Jenny Bates and Shannon Sutton. Photo taken by Ian Smith. The Library was recently visited by staff members from the Koorie Heritage Trust s Family History service. Jenny, Margaret and Lionel were treated to a behind the scenes tour of the Library before setting to work searching for Aboriginal family history in the Library s collection of manuscripts, photographs and microfilm.  The Koorie Heritage Trust Family History Service helps Victorian members of the Stolen Generation, Koories in custody and members of the Koorie Community to research their family history. You can read more about their work on their website and Facebook page. 

What We Collect

The Library seeks to build comprehensive collections where relevant materials are acquired to the greatest extent possible; representative collections where the Library selects a manageable amount of material to represent a type, creator or subject; and selective collections where items of national priority or special significance are identified and collected, or where depth of collecting is prioritised above breadth. This section of the policy is arranged in sequence from comprehensive to selective, recognising that such a continuum is neither fully linear nor completely exclusive. Web archiving for example, falls midway along this imaginary line, and is by turns comprehensive, selective and representative.

Indigenous employee profiles

Rochelle, 2018 Graduate I am a Gamilaraay woman. While I have been lucky enough to have lived throughout Australia including several years in Marble Bar and Broome in WA and Sydney, NSW I have for the past 9 and a bit years lived in Bendigo, Victoria where my parents and sister still live. I moved to Canberra in early 2018.  I have a Bachelor of Arts with a double Major in Ancient World Studies and Politics and International Studies and a Masters of Information Studies. While working on my master’s, I worked as IT Manager at Woor-Dungin, a non-for-profit organisation that aims to increase resources, build strong partnerships and share knowledge to fulfil the purpose of Aboriginal community-controlled organisations. While at Woor-Dungin, I also served on a variety of administrative committees and was particularly involved in Woor-Dungin’s role as Philanthropy Australia National Moderator for Indigenous Issues. I was a founding member of and continue to serve on the Moderator Ro

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