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treat you with courtesy and professionalism and address any issues efficiently
communicate with you in clear, straightforward language
provide physical and online environments that are conducive to research and study, and are accessible for all Australians
welcome your suggestions and comments
deal promptly and appropriately with feedback.
Our purpose
The Library ensures that documentary resources of national significance relating to Australia and the Australian people, together with significant non-Australian library materials, are collected, preserved and made accessible through the Library and through collaborative arrangements with other libraries and information providers.
By offering a strong national focus in all that we do, and cooperating with others who share our goals, we support learning and creative and intellectual endeavours, and contribute to the continuing vitality of Australia’s diverse culture and heritage.
Accessibility
Access to our research and information services and the Library building. We also have information about website accessibility.
Please check our COVID-Safe visit information before you visit us at the Library.
Entrances
You can access the Library foyer, Main Reading Room and exhibition galleries through automatic doors. All other areas on the Ground Floor, including the Bookshop and Bookplate café, are accessible through open doorways.
There are 15 stone steps leading to the front entrance. The steps have hand rails that are lit at night. Eight accessible car spaces are available in the carpark off Parkes Place on the south side of the building. Signage and road markers will show these areas.
Foreword by the Director-General
The Disability Discrimination Act 1992 makes discrimination in relation to a disability, unlawful. Legislation protects employees, prospective employees, volunteers, work experience students, contract workers and clients. It recognises that people with a disability have the same fundamental rights and should have the same opportunities as other people to participate in the workplace and in community life.
The Library is committed to ensuring that people with disabilities have the same access to information and opportunities to participate in and contribute to its programs as other people in the community. This is an integral part of ensuring that the whole community can access the Library – a significant national cultural institution - and that the Library is recognised as an employer of choice.
1.1. Purpose
This policy sets out the intention and direction by which the Friends of the National Library of Australia Incorporated (‘the Friends’) approaches and manages the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Clth).
The Privacy Act regulates how certain incorporated associations store, use and disclose personal information, and how individuals can access information held. It requires the Friends to comply with the APPs and take reasonable steps to implement practices, procedures and systems relating to personal information.
This policy applies only to personal information the Friends specifically collects from members of the Friends, persons who attend Friends’ events and persons who provide products and services to the Friends.