Feb 3, 2021 | Parcel, Post |
Royal Mail has announced it is pleased that members of the Communication Workers Union (CWU) have voted overwhelmingly in favour of the framework agreement on the strategy and future direction of Royal Mail, operational change, pay and job security.
91.5% of eligible CWU members voted in favour of the agreement.
On 22 December 2020 the Company announced details of the framework agreement reached with the CWU. The agreement covers:
Focus on swifter change
The agreement will allow Royal Mail to make more frequent revisions to the network and introduce the use of technology to improve both customer service and efficiency. Deployment of revisions and realignment activity is planned for all operational areas by the end of October 2021, with annual revisions thereafter. The introduction of technology will replace handwritten manual sign‐in / sign‐out and provide more meaningful data to enable a more efficient service to customers. There will also b
Royal Mail (RMG.L) is pleased that members of the Communication Workers Union (CWU) have voted overwhelmingly in favour of the framework agreement on the strategy and future direction of Royal Mail, operational change, pay and job security. 91.5% of eligible CWU members voted in favour of the agreement. On 22 December 2020 the Company announced details of the framework agreement reached with the CWU. The agreement covers: Focus on swifter change The agreement will allow Royal Mail to make more frequent revisions to the network and introduce the use of technology to improve both customer service and efficiency. Deployment of revisions and realignment activity is planned for all operational areas by the end of October 2021, with annual revisions thereafter. The introduction of technology will replace handwritten manual sign‐in / sign‐out and provide more meaningful data to enable a more efficient service to cus
The latest tension over the public broadcaster’s retrenchment process erupted between the board and Communications and Digital Technologies Minister Stella Ndabeni-Abrahams.
In a letter to the SABC board, dated 26 January, the minister presents “recommendations to resolve the impasse on the Section 189 process at the SABC”.
“We reiterate that our intervention in this matter does not intend to overrule the Labour Court judgment on the dispute with unions, but rather to minimise the impact of the retrenchment on affected employees as well as to ensure that the process is undertaken in a fair and transparent manner,” the letter reads.
The board’s response, on 30 January, denies that the difference in opinion with the unions representing SABC workers is an impasse or a dispute, considering the retrenchment process has started.
Fight Like Hell for the Living: A Year of Struggle in UK Call Centres After a year of disruption, reorganisation and loss in the UK’s call centres, this article surveys ongoing developments in call centre workers’ organising and considers the potential for long-term change. This article was first published by Notes from Below.
On April 2nd 2020, less than two weeks after the first national lockdown began in England, a worker at Virgin Media’s Manchester call centre died from COVID-19, prompting a flurry of reports that staff were being made to carry out non-essential tasks in unsafe conditions. Days later, remarkably similar complaints followed another death, this time in the South Yorkshire call centre of the outsourcing company Capita. Across the UK, call centres emerged as incubators of the disease, which could then take root amongst workers and subsequently spread through working class communities. Even the NHS’ non-emergency call centres and outsourced test and trace