Genesys Named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management
Cloud customer experience provider recognized as a Visionary in worldwide report
News provided by
Share this article
Share this article
1, for its ability to execute and completeness of vision. Contact centers are struggling with high employee turnover rates and low performance due to a system of point solutions that make it difficult to manage and improve the agent experience. Our Workforce Engagement Management solution provides a single platform for onboarding, learning and training, performance management, and more, said Olivier Jouve, executive vice president and general manager, Genesys Cloud™. We believe our focus on delivering an all-in-one solution that powers both the customer and employee experience drove our significant movement towards the Leaders quadrant.
NICE Positioned Furthest and Highest in 2021 Gartner Magic Quadrant for Workforce Engagement Management
streetinsider.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from streetinsider.com Daily Mail and Mail on Sunday newspapers.
Workforce Engagement Management industry associations
Product managers, Workforce Engagement Management industry administrator, C-level executives of the industries
Market research and consulting firms
Small and Medium-sized Enterprises (SMEs)
Workforce Engagement Management potential investors
Workforce Engagement Management key stakeholders
Workforce Engagement Management end-user sectors
Research and Development (R&D) companies
Reasons to Purchase this Report
Analyzing the outlook of the market with the recent trends and Porter’s five forces analysis
Market dynamics which essentially consider the factors which are impelling the present market scenario along with growth opportunities of the market in the years to come
Market segmentation analysis including qualitative and quantitative research incorporating the impact of economic and non-economic aspects
Calabrio ONE Now Available via Twilio Flex Ecosystem
Published 3 months ago
Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex
Calabrio, the customer experience intelligence company, today announced that contact centres using Twilio (NYSE: TWLO) Flex and looking to add powerful workforce engagement management (WEM) capabilities to their business, now have simplified access to Calabrio ONE through the Twilio Flex Ecosystem.
The cloud-to-cloud integration of Calabrio ONE and Twilio Flex, which was announced earlier this year, fills a gap for modern contact centres looking for a customisable, data-driven environment that puts the customer and agent experience at the forefront, whether they’re working from home or in the office.
Calabrio, Inc.: Calabrio ONE Now Available via Twilio Flex Ecosystem
Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex Calabrio, the customer experience intelligence company, today announced that contact centers using Twilio (NYSE: TWLO) Flex and looking to add powerful workforce engagement management (WEM) capabilities to their business, now have simplified access to Calabrio ONE through the Twilio Flex Ecosystem.
The cloud-to-cloud integration of Calabrio ONE and Twilio Flex, which was announced earlier this year, fills a gap for modern contact centers looking for a customizable, data-driven environment that puts the customer and agent experience at the forefront, whether they re working from home or in the office.
vimarsana © 2020. All Rights Reserved.