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November 2, 2023
Autodesk restructures communications function. From PR Week
June 5, 2023
Nectar Communications cofounder Tracy Sjogreen retires. From PR Week
November 10, 2022
/PRNewswire/ -- Genesys®, a global cloud leader in experience orchestration, announces the release of "The Challenge of Customer-Centric Banking," a research...
September 28, 2022
/PRNewswire/ -- Genesys®, a global cloud leader in experience orchestration, today introduced Genesys Cloud AI Experience, a new solution designed to help...
September 19, 2022
/PRNewswire/ -- Genesys®, a global cloud leader in customer experience orchestration, has been named a leader in "The Forrester New Wave™: Conversation...
September 15, 2022
/PRNewswire/ -- A new report by MIT Technology Review Insights explores how global organizations are reassessing their customer experience (CX) workforce and...
September 15, 2022
CAMBRIDGE, Mass., Sept. 15, 2022 /PRNewswire/ -- A new report by MIT Technology Review Insights explores how global organizations are reassessing their customer experience (CX) workforce and processes in the post-pandemic era. The report, "Customer experience and the future of work," is produced in association withGenesys and is based on a survey of 800 senior executives as well as in-depth interviews with business executives and experts at organizations including IBM, AT&T, Zurich...
September 15, 2022
CAMBRIDGE, Mass., Sept. 15, 2022 /PRNewswire/ -- A new report by MIT Technology Review Insights explores how global organizations are reassessing their customer experience (CX) workforce and processes in the post-pandemic era. The report, "Customer experience and the future of work," is produced in association withGenesys and is based on a survey of 800 senior executives as well as in-depth interviews with business executives and experts at organizations including IBM, AT&T, Zurich...
August 25, 2022
Company positioned highest for ability to execute for second year in a rowSAN FRANCISCO, Aug. 25, 2022 /PRNewswire/ -- Genesys®, a global cloud le...
June 28, 2022
/PRNewswire/ -- Genesys®, a leader in cloud customer experience orchestration, today published the Genesys 2021 Sustainability Report, detailing the companys...