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CX work is becoming more flexible and specialized in a bid to tackle "people paradox," says MIT Technology Review Insights

CAMBRIDGE, Mass., Sept. 15, 2022 /PRNewswire/ -- A new report by MIT Technology Review Insights explores how global organizations are reassessing their customer experience (CX) workforce and processes in the post-pandemic era. The report, "Customer experience and the future of work," is produced in association withGenesys and is based on a survey of 800 senior executives as well as in-depth interviews with business executives and experts at organizations including IBM, AT&T, Zurich...
United Kingdom Laurel Ruma Janelle Dickerson Technology Review Global Insights Panel Technology Review Insights Marriott International

CX work is becoming more flexible and specialized in a bid to tackle "people paradox," says MIT Technology Review Insights

CAMBRIDGE, Mass., Sept. 15, 2022 /PRNewswire/ -- A new report by MIT Technology Review Insights explores how global organizations are reassessing their customer experience (CX) workforce and processes in the post-pandemic era. The report, "Customer experience and the future of work," is produced in association withGenesys and is based on a survey of 800 senior executives as well as in-depth interviews with business executives and experts at organizations including IBM, AT&T, Zurich...
United Kingdom Laurel Ruma Janelle Dickerson Technology Review Global Insights Panel Technology Review Insights Marriott International

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