Laurel Ruma News Today

/CNW/ -- A new report by MIT Technology Review Insights explores how data strategies and modernization initiatives misaligned with the overall business...

In the bygone era of contact centers, the customer experience was tethered to a singular channel—the phone call. The journey began with a pre-recorded message prompting the customer to press a number corresponding to their query. Today’s contact centers have evolved from the confines of just traditional phone calls to multiple channels from emails to…

Today, interactions matter more than ever. According to data compiled by NICE, once a consumer makes a buying decision for a product or service, 80% of their decision to keep doing business with that brand hinges on the quality of their customer service experience, according to NICE research. Enter AI. “I think AI is becoming…

With more than 5,000 branches across 48 states and 80 million customers, each with its own unique requirements to satisfy its customers’ financial needs, a clear data strategy is key for JPMorgan Chase. According to Mark Birkhead, firm-wide chief data officer at JPMorgan Chase, data analytics is the oxygen that breathes life into the firm…

Whether your favorite condiment is Heinz ketchup or your preferred spread for your bagel is Philadelphia cream cheese, ensuring that all customers have access to their preferred products at the right place, at the right price, and at the right time requires careful supply chain organization and distribution. Amid the proliferation of e-commerce and shifting…

In 2015, JPMorgan Chase embarked on a journey to build a more secure and open wholesale banking. For chief technology officer at Onyx by J.P.Morgan, Suresh Shetty, investing in blockchain, a distributed ledger technology in its early days, was about ubiquity. “We actually weighted ubiquity in terms of who can use the technology, who was…

In business, the acceleration of change means enterprises have to live in the future, not the present. Having the tools and technologies to enable forward-thinking and underpin digital transformation is key to survival. Supply chain procurement leaders are tasked with improving operational efficiencies and keeping an eye on the bottom line. For Raimundo Martinez, global…

Although AI is by no means a new technology there have been massive and rapid investments in it and large language models. However, the high-performance computing that powers these rapidly growing AI tools — and enables record automation and operational efficiency — also consumes a staggering amount of energy. With the proliferation of AI comes…

After years of committing to sustainable practices in his personal life from recycling to using cloth-based diapers, Asim Hussain, currently the director of green software and ecosystems at Intel, began to ask questions about the practices in his work: software development. Developers often asked if their software was secure enough, fast enough, or cost-effective enough…

Imagine an integrated workplace with 3D visualizations that augment presentations, interactive and accelerated onboarding, and controlled training simulations. This is the future of immersive technology that global head of Immersive Technology Research at JPMorgan Chase, Blair MacIntyre is working to build. Augmented reality (AR) and virtual reality (VR) technologies can blend physical and digital dimensions…