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BY: Kweku Zurek
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The Electricity Company of Ghana (ECG) says it has started work to improve the communication link between its servers and prepaid meters to reduce instances of its customers getting debts on their meters.
In a press release addressing concerns by the Institute of Energy Securities about the service it renders to prepaid customers, the ECG said its team of technical staff have been deployed to upgrade the communication network between the prepaid meters and its servers which has resulted in debts for some customers.
Addressing concerns by the Institute of Energy Securities about the service it renders to prepaid customers, the ECG said there is no feature in the prepayment system that converts electricity credit to debt.