We re upgrading our communication network to address prepaid challenges ghanaweb.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from ghanaweb.com Daily Mail and Mail on Sunday newspapers.
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BY: Kweku Zurek
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The Electricity Company of Ghana (ECG) says it has started work to improve the communication link between its servers and prepaid meters to reduce instances of its customers getting debts on their meters.
In a press release addressing concerns by the Institute of Energy Securities about the service it renders to prepaid customers, the ECG said its team of technical staff have been deployed to upgrade the communication network between the prepaid meters and its servers which has resulted in debts for some customers.
Addressing concerns by the Institute of Energy Securities about the service it renders to prepaid customers, the ECG said there is no feature in the prepayment system that converts electricity credit to debt.
Our metering systems not converting electricity credit to debits – ECG to customers, IES ghanaweb.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from ghanaweb.com Daily Mail and Mail on Sunday newspapers.
There have been reports in parts of Accra that prepaid users are having their credit turn into a bill for them.
This comes after the Institute of Energy Security (IES) called on the ECG to resolve all issues relating to their prepaid meters.
A statement signed by the Managing Director of ECG, Kwame Agyeman-Budu, on Tuesday, December 22, 2020, detailed how the prepaid system works. Currently, a team of technical staff has been deployed to upgrade the communication network between the prepaid meters and the server, and this has resulted in the increasing debts of customers whose meters have been operating on credit mode, and as such, have not made any commensurate purchases of electricity used over the months, it said.