NJ American Water Ranks No. 1 in JD Power Customer Satisfaction Study
Company also ranks highest in two of six factors measured including price and customer service On May 19, 2021
New Jersey American Water, a subsidiary of American Water Company, has received the J.D. Power award for ranking highest in customer satisfaction among large water utilities in the Northeast according to the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction Study.
“This award is truly a testament to our employees’ commitment to delivering exceptional service to our customers,” said Mark McDonough, president, New Jersey American Water. “Our employees are customer-obsessed and even in a pandemic year, they kept customers at the center of everything while continuing to deliver safe and affordable water services to the 2.8 million people we serve.”
Updated 5/19/2021 9:18 AM
For the second year in a row, Illinois American Water, a subsidiary of American Water Company (NYSE: AWK), has received the J.D. Power award for ranking highest in customer satisfaction among large water utilities in the Midwest according to the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction StudySM.
Illinois American Water also ranked #1 in the Midwest in the 2016 study, which was the first year for the J.D. Power Water Utility Residential Customer Satisfaction Study. The study measures satisfaction among residential customers of 90 water utilities that deliver water to at least 400,000 customers and is reported in four geographic regions and two size categories: Midwest Large, Midwest Midsize, Northeast Large, Northeast Midsize, South Large, South Midsize, West Large and West Midsize. Overall satisfaction is measured by examining 32 attributes in six factors (listed in order of importance): quality and reliability; price; conservati
Illinois American Water tops J.D. Power study
May 18, 2021
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BELLEVILLE For the second year in a row, Illinois American Water, a subsidiary of American Water Company, has received the J.D. Power award for ranking highest in customer satisfaction among large water utilities in the Midwest according to the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction Study.
Illinois American Water also ranked No. 1 in the Midwest in the 2016 study, which was the first year for the J.D. Power Water Utility Residential Customer Satisfaction Study. The study measures satisfaction among residential customers of 90 water utilities that deliver water to at least 400,000 customers and is reported in four geographic regions and two size categories: Midwest Large, Midwest Midsize, Northeast Large, Northeast Midsize, South Large, South Midsize, West Large and West Midsize.
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Illinois American Water Encourages Customers to View their Community Water Quality Report
Illinois American Water announced today, during Drinking Water Week, that results published in the company s 2020 water quality report indicate high‐quality water throughout its Illinois service area. The report, which is issued for each service area, highlights the company s commitment to providing drinking water that meets or is better than standards required by the Environmental Protection Agency.
Also known as the Consumer Confidence Report, the water quality report describes local drinking water source information and test results, including substances detected in the water and their levels. Commonly asked questions and the associated answers concerning drinking water are also included. Illinois American Water customers can search for their local water quality report by zip code at www.illinoisamwater.com
Illinois American Water Encourages Customers to View their Community Water Quality Report during Drinking Water Week
Updated 5/7/2021 8:41 AM
Illinois American Water announced today, during Drinking Water Week, that results published in the company s 2020 water quality report indicate high quality water throughout its Illinois service area. The report, which is issued for each service area, highlights the company s commitment to providing drinking water that meets or is better than standards required by the Environmental Protection Agency.
Also known as the Consumer Confidence Report, the water quality report describes local drinking water source information and test results, including substances detected in the water and their levels. Commonly asked questions and the associated answers concerning drinking water are also included. Illinois American Water customers can search for their local water quality report by zip code at www.illinoisamwater.com under Water Qual