‘WH Smith is ignoring my pleas to replace my autistic son’s expired gift card’
Has a company treated you unfairly? Our consumer champion, Sally Hamilton, is here to help
23 April 2021 • 12:00pm
WH Smith gift cards are valid for 24 months from purchase, but you can restart the clock for a further 24 months by simply checking the balance online
Credit: PA
Has a company treated you unfairly? Our consumer champion, Sally Hamilton, is here to help. For how to contact her click here.
Dear Sally,
We have a severely autistic son who is aged 54 and lives in a care home. In December we found he had an unused £25 WH Smith gift card that was out of date. Despite me trying to phone, email and write to the company, including its chief executive, to ask that it be reissued, I have heard nothing back.
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When shopping online, as well as when ordering bulky goods, an important element of the sales agreement is the delivery of the items bought. Consumers may, in fact, encounter various difficulties until the goods ordered are delivered to them. Some of these problems include the delivery of the wrong or damaged goods.
Who’s responsible for damaged goods?
In situations where goods ordered are delivered damaged, for example due to mishandling during transit, the automatic assumption is that since the goods were delivered by a particular courier or transport company, then the request for a remedy should be made with these traders. However, this is only the case if the transport of the goods ordered was arranged by consumers separately from the sales transaction.
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